e have designed the spa for your relaxation and comfort therefore, out of consideration for other spa clients, please switch off your mobile phone.
A security deposit of £50 will be required at the time of booking for any spa package or treatments.
All the clients need to arrive 15 minutes before the appointment time for preparations including the cloth changing. By this, the treatments will start at the set time.
Cancellations / Late Arrivals
As a courtesy to other guests, cancellations or amendments must be made 48 hours in advance of your appointment time. Failure to do so will result in the full service rate being charged or deposit becoming non-refundable.
If you are running late, a phone call is always appreciated. We will reschedule your appointment if possible. If we are not able to reschedule your appointment, your arrival time will determine the length of your booking, which will end as originally scheduled.
The management are unable to accept responsibility for any personal items that are lost or damaged on the premises.
We, A3D2 Limited, grant you, the Client Company set out in the Event Booking Contract, permission to use the Function Room(s) at the Host Venue during the Event Times on the Event Date subject to the following terms and conditions:
The Booking Contract between you, the Client, and us, A3D2 Limited, shall comprise the completed Booking Form and these Terms and Conditions. All bookings are subject to these Terms and Conditions to the exclusion of all others.
A security deposit is required in order to complete the reservation.
Booking is only confirmed once we issue a Booking Confirmation following receipt of the agreed Deposit (in cleared funds), a completed Booking Form, completed Risk Assessment (if required) and a signed copy of these Terms & Conditions. Until this time your booking is provisional and we may cancel it, without liability, by sending you written notice of cancellation. Management reserve the right to cancel the event at any time. If Police and Licensing respond to the Risk Assessment submitted in connection with the Event with anything other than low risk, we reserve the right to cancel the Event immediately without liability and the Deposit will be refunded to you.
iii. If there are any changes to your requirements you must notify us immediately and a new Booking Form and Venue Hire Terms and Conditions will be issued for your signature if necessary.
Confirmation of final numbers of attendees must be given to the Event Manager or General Manager no later than 7 days before the Event, unless otherwise stated in the Booking Form. We reserve the right to levy additional charges if the number of guests exceeds the final number provided by you.
The minimum number of food covers per the Booking Form will be the minimum you will be charged and is not transferable. If the number of food covers exceeds the agreed minimum number of food covers per the Booking Form, notice must be given to the Event Manager or General Manager no later than seven days before the Event and you will be charged for such additional covers. We also reserve the right to levy additional charges if the number of food covers actually provided exceeds the final number of food covers provided by you before the Event. You are responsible for bringing to the attention of the Event Manager or General Manager any special dietary requirements of attendees at the Event. This may be communicated verbally but must be confirmed in writing. You agree to be responsible for any additional costs incurred by us in catering to such requirements.
Under no circumstances may food or beverages be brought into the Host Venue, unless this is with the prior written agreement of management. Any agreement to you bringing your own alcohol into the Host Venue will be subject to payment of our standard ‘corkage’ charge.
vii. Payment Schedule
Payment of a deposit equal to £10 per person or 40% of the total Contract value (whichever is greater) is required before the Booking is confirmed (see term ii above).
Payment of the Balance is due no later than one month prior to Event Date. In the case of bookings made less than one month before the Event Date, the total Contract value will be due at the time the booking is made.
Additional items ordered less than 1 month prior to Event Date must be paid for at the time of ordering.
In the event that the Balance is not paid by the due date this will be deemed to be a cancellation and you will be liable to pay the cancellation charges detailed below.
viii. Cancellation policy
All cancellations must be in writing.
For events taking place during the Christmas period (15th November to 31st December, every year, inclusive), the cancellation policy that shall apply is set out in (a) & (b) as follows:
(a) If you cancel at least 2 months prior to the Event, the Deposit will be retained by us.
b) If you cancel less than 2 months before the Event, we will retain an amount equal to 50% of the total Contract value which represents a genuine estimate of our costs and losses (including lost profit) incurred as a result of your cancellation.
For all other events outside of the Christmas period, the cancellation policy that shall apply is set out in (c), (d) & (e) as follows:
c) If you cancel at least 2 months prior to the Event requesting a postponement of the Event and we are able to reschedule your Event, provided that the rescheduled Event takes place within 6 months of the original Event Date, the Deposit will be applied to the rescheduled Event.
d) If you cancel or request that the Event is rescheduled at least 14 days before, but less than 2 months before the Event, the Deposit will be retained by us (and cannot be applied to another booking).
e) If you cancel less than 14 days before the Event, we will retain an amount equal to 50% of the total Contract value which represents a genuine estimate of our costs and losses (including lost profit) incurred as a result of your cancellation.
Where Credit facilities and signed bespoke contracts have been agreed and authorised by A3D2 Limited the above vii. Cancellation policy may not apply and you will adhere to the agreed terms.
Where a Minimum Spend has been agreed in the Booking Form, you shall pay the greater of this amount or the actual spend incurred by guests at your Event. Where a deposit has been taken, this shall be deducted from the Minimum Spend or the Actual Spend (whichever is greater), with the difference to be paid by You, in full, on the night, unless otherwise agreed in advance in writing
Where a Commission has been agreed with you, this shall be paid or credited to you after the Event has taken place and all final event payments have been received by us.
xii. We reserve the right to make a charge for Events that run outside the Event Times.
xiii. We reserve the right to relocate your event to another area within the venue or another suitable venue operated by A3D2 Limited at our discretion without liability.
xiv. We reserve the right to assign this Booking Contract to a third party in which event they shall assume full responsibility for delivery of the Event and following such assignment your sole right of recourse in respect of the Event and this Booking Contract shall be against them and not us.
xv. If, in our reasonable opinion, the nature of the event or the type of clientele is different from the Event Details as stated on the Booking Form, we may in our absolute discretion cancel your booking without liability.
xvi. You undertake to comply (and to ensure that your guests comply) with all applicable laws, licences, regulations and policies in force at the Host Venue from time to time, including, but not limited to, ensuring that no fire exits and routes are obstructed at any time.
xvii. You may not use the Host Venue for any activities which are illegal, immoral, offensive or dangerous or which may become a nuisance to the owners or occupiers of any neighbouring properties.
xvii. We reserve the right to eject from, or refuse admission to, the Host Venue any visitor or guest deemed in the reasonable opinion of our staff or security personnel to be intoxicated, unruly, threatening, violent, dangerous or not compliant with the Dress Code. We will not in any circumstances permit the number of guests to exceed the capacity of the Host Venue. We operate a challenge 21 policy.
xix. Any damage to, or theft of, property at the Host Venue (including, but not limited to, music equipment, furniture, fixtures and fittings and any other property of the Host Venue) caused by you or your guests will be charged to you at full replacement cost.
xx. Security staff inside and on the door of the Host Venue will be provided by the Host Venue. You shall follow any specific security-related instructions that may be given by security staff at any time. Should you wish to bring in additional security for any reason, the Event Manager or General Manager must be notified at least 7 days prior to the Event and alternative arrangements may then be made at our discretion, for which additional charges may apply.
xxi. Your contractors and sub-contractors may not enter, and shall not make any alterations to, the Host Venue without prior approval from the Event Manager or General Manager. Nothing may be fixed to walls, ceilings, floor or pillars of any room by nails, screws, drawing pins, tape or other means without prior written approval. You shall indemnify us against any costs or damages incurred through the use of equipment by you or your contractors at the Host Venue.
xxii. To the fullest extent permissible by law, we accept no liability whatsoever for any loss, damage or injury to your property, or the property of your guests or any other persons for whom you are responsible.
xxiii. All prices are subject to VAT at the current rate. A discretionary service charge may be added to your bill on the day of the event. Any such service charge is not included in the minimum spend.
xxiv. Prices are subject to revision at any time in the event of any increases in our costs for hosting the Event (including, but not limited to, excise duty changes). Wines, beers, spirits and other consumables are subject to availability and we reserve the right to provide alternatives without notice. You shall indemnify us against all and any claims arising from the purchase of goods or services from a third party on your behalf.
xxv. We shall not be liable for any delay or for the consequences of any delay in performing or failure to perform any of our obligations under any agreement with you if such delay is due to any cause whatsoever beyond our reasonable control (including, but not limited to, war, terrorism, industrial action, lock outs, strikes, accidents, fire, blockades, petrol shortages, severe weather or natural catastrophe).
xxvi. If the name of the client and the name of the person responsible for payment are different from the person, firm or company making the reservation, the Venue should be notified at the time of booking.
xxvii. These Terms and Conditions shall be governed by, and construed in all respects in accordance with, English law.
Offer Terms and Conditions
Christmas Rewards Offer
This offer is only valid from 1st- 30th November and must be pre-booked with the venue in order to redeem. The offer only applies to the items on the voucher. Champagne is excluded from the offer. This offer cannot be used in conjunction with any other offer. One voucher to be redeemed per person. Voucher is not transferable and subject to venue opening hours. Times and offer may differ depending on venue. Please drink responsibly and in moderation. Management reserve the right to withdraw the offer at any time.
Christmas Drinks Vouchers
Our Christmas drinks vouchers can only be used on selected products only please speak to one of our team when ordering for more details. One drink voucher is equivalent to one drink from our selected products.
Our birthday email offers are valid within a month of receiving the offer and only for the venue listed on the email. Offers are subject to approval by venue’s general manager during the festive period. Please ask for further information from your event assistant before booking.
Our welcome email offers are valid within a month of receiving the offer and only for the venue listed on the email.
– Customers must be 18 or over to redeem these offers & Photo ID may be required
– Not available in conjunction with any other offers, discounts, complimentary products or offers from third parties
– Sign up may be required
– Subject to availability
– Management reserve the right to refuse entry or service
– Not available during the festive period (20th Nov – 31st Dec inclusive)
– Venue entry conditions apply
– To qualify for the 25% off discount, you must show your card before ordering
– To qualify for the Extended Happy Hour, you must show your card before ordering
– To qualify for the Complimentary Drink Reception you must both book a table in advance and also inform us (at the booking stage) that you are a card-holder
– To qualify for the Free Entry, you must show your individual card at the door on arrival
– Offers are not applicable to Room Hire or Venue Hire bookings
– Maximum of 25 guests permitted for the Complimentary Drink Reception offer
– Management reserves the right to, without notice & at any time;
Alter these Terms
Withdraw the Loyalty Scheme completely
Withdraw an individual’s Loyalty Card